Hospitality, Retail and Customer Service

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients, and internal and external customers within the Health and Social Care environment.

You will learn how to prepare and deliver customer service in a health and social care setting, effective communication, understanding the specific needs of customers and patients, and team work.

Strong team leadership is essential for providing guidance, direction, and instruction within a group and inevitable leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Through this course, you’ll learn about the principles of team leading and understand business, and how to communicate work-related information effectively.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn, which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers.

As removing staff from the shop floor applies pressure to rotas, this training can be carried out in the learners own time via our tried and tested flexible learning approach.

Through this course, you’ll gain an understanding of customer service in the retail sector, the retail selling process, how individuals and teams contribute to the effectiveness of retail business, how a retail business maintains health and safety on its premises, retail customer law, and how to deal with customer queries and complaints in a retail environment.