Supporting Volunteering and Employability

This course will help you have a better understanding of the initial processes and requirements of a business start-up can increase the chances of your business succeeding. If youre looking to start your own business, or already have a business but want to develop and progress your business plan, this qualification will support you with the skills and knowledge you need.

You will learn the initial steps to creating a business start-up, marketing strategies, the legal and financial consideration when starting a business, and how to develop a business plan.

Many people find it helpful to seek the support of counselling at some point in their lives. People in any situation could benefit from counselling, those with the correct understanding, knowledge, skills can provide them with support to improve personal well-being.

You will learn about the diversity and ethics in the use of counselling skills, an introduction to counselling skill theories, counselling skills and personal development, and how to use counselling skills.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers dont ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business issues in a professional and courteous manner is an essential day-to-day task.

You will learn the principles of customer service and delivery, understanding customers, and employer organisations.

Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients, and internal and external customers within the Health and Social Care environment.

You will learn how to prepare and deliver customer service in a health and social care setting, effective communication, understanding the specific needs of customers and patients, and team work.

In an increasingly digital world, cyber security is fast becoming a main concern for many organisations. With complex online scams and cyber crime, its essential that organisations have an understanding of preventative measures to maintain cyber security, including techniques and security checks needed to store data securely. This online course is a key starting point for anyone looking to begin their career in cyber security.

You’ll get an introduction to cyber security, and you will understand the terminology used, legal and ethical aspects, and common threats in cyber security. Additionally, you’ll learn the methods of maintaining cyber security and how to work with others in cyber security.

Data protecting compliance is an essential legal requirement for all organisations. Since the General Data Protection Regulation (GDPR) came into force in May 2018, it is more vital than ever that everyone who works with personal data understands the laws and acts in compliance, as the penalties can be severe.

You’ll learn about the current data protection legislation and how it’s applied, in addition to organisational procedures concerning data. You’ll also learn about the possible threats to ICT systems and data, and how to protect against them. Lastly, we’ll cover the consequences of not protecting data, and the impact of possible breaches.

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork, and the importance of maintaining food hygiene is essential for staff in these roles.

You’ll learn about the principles of customer services, effective teamwork, legislation and guidance, and professional personal standards in the Hospitality sector.

About 300,000 patients develop an infection in England each year while being treated by the NHS. Protecting people from infection is an essential element of providing high quality care, especially considering the capacity some potentially life-threatening infections have to spread within care environments.

You’ll learn about the principles of the causes and spread of infection, importance of personal hygiene and health, decontamination, cleaning and waste management, and infection prevention and control in the health care setting.

Offering clear and accurate information, advice, or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.

You’ll learn about information, advice, or guidance in practice, in addition to developing interaction skills for information, advice, or guidance.

All children and young people deserve to be safe and well cared for within a safe and protective family. However, unfortunately this is not always the case. With over 50,000 children identified as needing protection from abuse in the UK, it is important that those working in the care sector understand the risks of abusive and exploitative behaviour that some children experience. Knowing what strategies are used to protect them from this behaviour, whilst following procedures, is essential to helping those effected.

You’ll learn about caring for young children in a babysitting environment, in addition to accident prevention and fire safety, rights and responsibilities in relation to parenting, and parenting and healthy lifestyles.

The need for adult social care continues to rise at a time when the system supporting that care is rapidly and significantly changing. With around 1.5 million people working in adult social care in England, care workers need up-to-date support and guidance in order to provide adequate person-centred care.

You’ll learn about the principles of communication, personal development, diversity, equality and inclusion, and safeguarding and protection. You’ll also get an introduction to duty of care. Through this course, you’ll be able to understand the role of the social care worker, person-centred approaches, health and safety, and how to handle information.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn, which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the shop floor applies pressure to rotas, this training can be carried out in the learners own time via our tried and tested flexible learning approach.

Through this course, you’ll gain an understanding of customer service in the retail sector, the retail selling process, how individuals and teams contribute to the effectiveness of retail business, how a retail business maintains health and safety on its premises, retail customer law, and how to deal with customer queries and complaints in a retail environment.

Modern medicines are powerful substances which have beneficial effects for millions of people worldwide. However, inappropriate use or handling of these substances can have severe consequences, including death. Having good up-to-date knowledge of the safe handling of medicines is essential for anyone working with medication.

You’ll gain an understanding of medication and prescriptions, and the requirements for the safe administrations of medications. You also learn the proper way to supply, store, and dispose medication, in addition to the record-keeping and audit process for medication.

The purpose of this qualification is to support anyone who is responsible for the safeguarding of people and for helping prevent radicalisation. It gives learners an understanding of recognising the signs of abuse, how to reduce the risk of radicalisation, and the potential consequences of illegal online activity.

You will gain an understanding of the prevent duty, safeguarding, and online safety.

Coding is what makes it possible for anyone to create computer software. Websites, apps, and social media are all made with code–it is a language that tells computers what action to perform. This qualification is designed for anyone who is looking to gain an introduction to coding. As the world is evolving digitally and the digital sector is growing, this course will give you an insight into the principles of coding, and how coding is used in practice for software development.

Through this course, you’ll gain an understanding in the principles of coding, terminology used in coding, coding design principles, processes and practise of coding, and the importance of communication and project management in coding.

Strong team leadership is essential for providing guidance, direction, and instruction within a group and inevitable leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Through this course, you’ll learn about the principles of team leading and understand business, and how to communicate work-related information effectively.

This qualification aims to provide learners with in-depth knowledge of the use of counselling skills in everyday life and work and the approaches that underpin the use of these skills. This qualification is ideal for those seeking to enhance their functional role through the use of counselling skills. Learners will gain an understanding of a range of counselling skills and have the opportunity to examine some of the various schools of thought/theoretical models associated with them.

Unit 1: Developing counselling skills Unit 2: Theoretical approaches in the use of counselling skills Unit 3: Working ethically with counselling skills Unit 4: Counselling skills and diversity Unit 5: Counselling skills and personal development