Level 1 & 2 Certificate available

Course content

This course will provide an introduction to the retail industry to those new to or seeking employment in this area. Whilst on the course we will help learners develop an understanding of the different aspects of working in the retail sector and prepare learners for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice.

Units you may study include: customer service, the retail selling process, health and safety, and retail consumer law.


Entry requirements

There are no formal entry requirements for the level 1 course. You will be required to complete a skills assessment prior to an offer being made.

For direct entry to level 2, you may need to provide evidence of previous study and qualifications. This will be a personal discussion with the tutor.


After successful completion of the Level 1 and 2 certificates you may wish to progress on to a Level 2 Diploma in Retail Skills, or a Level 3 Certificate in Retail Knowledge. Alternatively you may wish to seek employment or a Retail apprenticeship.


Possible career directions:

(Further training may be required)

Shop assistant

Store manager


Product Technologist

Visual merchandiser



Retail Operations Info